Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 10–20 business days after the shipment date, depending on carrier availability and location.

Please note that delays may occur due to customs clearance, inspections, or carrier-related transportation issues.


How can I track my order?

A tracking number will be provided in your Shipping Confirmation email.
You can track your order at: http://www.17track.net/


What are your shipping rates?

We offer a flat shipping rate of $2.99 USD worldwide.


Which countries do you ship to?

We currently ship worldwide. If your location is not supported by our logistics partners, we will contact you and make necessary adjustments to your order.

For more information, contact: service@hermellea.com


How can I change my shipping address?

Address changes are allowed before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
Please contact: service@hermellea.com


Can I ship to a different address than my billing address?

Yes, this is allowed.


How is my order shipped?

Orders are processed and shipped on business days (excluding holidays).
Orders placed on weekends will be shipped the following Monday.